Terms and Conditions

Commentary on Bus

We do not offer commentary on our bus. Research has shown that clients prefer an exclusive dining experience. However our Host/Hostess on the bus will be happy to answer your questions or point out places of interests whilst touring.

Health and Safety

Is of primary importance to us. Please note the following

Food :

We offer vegan, no gluten, vegetarian and halal options. Every effort is made to ensure compliance with dietary options. Due to production methods we cannot guarantee any meal is free from traces of other foods.

Nuts - Peanuts are never knowingly include in any of our food however our food is not produced in a nut free environment. Almonds and pistachios are used in some of our products.

Food items listed on the website may vary on the day.

Tea/Coffee/Hot drink : Is served at a warm(not hot) temperature for safety. You must keep the lid on at all times.

Alcohol :

If you have booked a tour with alcohol you must be over 18 years old you will be asked to confirm this at time of booking and you may be required to produce a relevant ID.

Purchase of alcohol is not refundable. Alcohol must be consumed on the bus during your booked tour and not taken off.

Additional alcohol cannot be purchased during a tour.

While Touring on the Bus.

You must follow instructions from our staff when directed and act in a manner showing regard for the safety and comfort of other customers and our employees. In addition, please do not disturb, distract or obstruct the vision of our staff when they are driving, nor overload the capacity of the vehicle or stand on the upper deck of a double deck vehicle.

You should always remain in your seat until the bus comes to a complete halt at a designated stop.

Please don’t lean out of or throw from or stick anything out of the windows/open platform.

Please do not use the emergency exits except in a genuine emergency.

If you see anything suspicious please immediately inform a member of our staff or the driver.

Smoking/vaping is not permitted on the bus.

We operate CCTV on our vehicles to ensure that issues such as theft, assault and poor behaviour can be monitored. Where appropriate footage of such incidents can be passed onto the police and other appropriate authorities should they so request and we believe it is consistent with the provisions of the Data Protection Act 1998. We will always comply with our obligations under the Data Protection Act 1998, the Human Rights Act 1988 and such other relevant legislation in the handling of CCTV footage.

Delays and Tour Route.

Our tour will for 90 minutes. Route will be dependent on road conditions.

Cancellations :

We reserve the right to cancel or suspend services as deemed necessary without issuing advance notice. In the event of a tour cancellation a full refund will be made to the same card that booking was made on.

Mobility

We always seek ways to include as many passengers as possible and we have a long term commitment to develop tours that can cater for any audience within the confines of the bus whilst adhering to the Equality Act 2010 guidelines.

Due to the configuration of the bus the boarding platform cannot be lowered to accept wheelchairs/walking aids. At this time, we cannot accept any customers who is unable to step the 60cm height of the back step to board the bus. 1 wheelchair can be carried per tour if prior arrangement has been made at least 2 days prior to the date of tour booked. Folding walking aids can be carried provided we have been notified at least 2 days prior to your booked date.

Company Statement

It is not the policy of the Brighton Regency Routemaster to discriminate against any employee or passenger regarding disability, gender, race, sexual orientations or religious belief. A large print version of our terms and conditions are available from our website

Tickets

The ticket remains the property of the company and must be made available for inspection by company personnel prior to boarding and during your booked tour.

The ticket is valid for use on the date and time specified on the ticket.

Toilets : There is no toilet on board. Journey time is 90 minutes so you should be mindful of this.

Cancellations and date changes :

We require full payment at time of booking

Cancellations/date changes can be made up to 2 weeks prior to your booked date. An admin fee of £10 per person will be taken. After that date refunds are not available.

Terms of carriage :

We reserve the right to refuse carriage to any customer who appears to be intoxicated and we will not tolerate abusive or threating behaviour towards our staff. In such instances refunds will not be given.

Mobile phones are an everyday part of life however we ask that you ensure your ringtone is set to low. If you are required to make video calls, watch media, listen to your own music or similar, this done via your own headset and not loudspeaker.

We ask that you are mindful of others during the tour and anyone who is being disruptive will be asked to leave. No refunds will be made.

Lost property

We will hold any items found on the bus for not longer than 7 days ( perishable will be binned within 24 hours) It will be your responsibility to visit our offices to collect such items and you will be required to bring with you full ID.

DAMAGE TO VEHICLE

A cleaning surcharge of up to £150 may be imposed in the event of spillage of food and/or drink or other contamination.

Any damage caused to the vehicle as a result of the behaviour of passengers will be charged in full.

General

The length of the tour is approximately 1.5hours

The tour cannot wait for latecomers, refunds will not be given.

Children under the age of 15 must be accompanied by an adult.

For children’s booking the age is from 5- 11

The tour is unsuitable for children under 5

Unfortunately, we don’t have room to accommodate buggies/electric scooters.

We love pets but they can’t travel with us.

Gift vouchers have an expiry of 1 year from date of issue.